I Can't Hear You!!! What To Do With Defensiveness During an Argument (Part 3 of 3)

In my first article in this series, "Talk, Talk, Talk.  The Problem with Communication Is... (Part 1 or 3)" I identified the problem with communication is not in the speaking but rather in the lack of listening.  In "Listen Listen Listen...The Key to Effective Communication (Part 2 of 3)",  the second article in this series, I identified skills you can use to be an effective listener.  So what can you do when your communication becomes heated? 

When you are involved in a conflict, your emotions run rampant.  Sometimes you feel things that are so strong they take over your ability to rationalize in the moment.  Self-regulation becomes very difficult.  And at some point you're so defensive you quit listening.

So how do you listen when you're feeling defensive?  Simple.  You don't.

So what do you do?  

First, as soon as you start feeling defensive, take a timeout.  Sounds simple but it takes discipline to do it.  When you feel defensive a sense of "urgency" seems to come up.  A sense of urgency to react, to respond, or to tell your point of view.  However, the odds are not in your favor of working through the situation if you're feeling defensive, and your patience is most likely thin.  Taking a time-out may mean taking a break from the conversation.  There is no harm in this;  adults sometimes need time-outs just like children do.  Sometimes just getting away from the conversation can lessen the anxiety or frustration that you're feeling.  The purpose of the time-out is so that you can calm yourself down and slow yourself down.  When you have gathered your composure then it's time to go back and attempt to resolve the issue.

Second, if you have accomplished assertiveness and self-regulation skills, as you begin to feel defensive, you can tell the person who's talking you're beginning to feel defensive.  You might say something like,  "What you're saying is important but I feel like you're talking down to me.  Could you please say that in a different way so that I can be more open to what you're saying?"  Your ability to effectively identify and articulate your emotions and to address what's bothering you early in the conversation can sometimes redirect the conversation before it escalates into conflict.

Remember, you have choices even when your emotions implore a sense of urgency.  You have the choice to take a time-out.  You have the choice to address what's bothering you in a responsible way.  And you have the choice to argue.  What will your choice be?

Ms. Trotter is a Licensed Marital & Family Therapist in private practice.  She has been conducting counseling with individuals, couples, children, adolescents, and families since 1995.  You can now see a therapist from the privacy of your own home if you have a webcam, smartphone, tablet, or computer.  Visit her website at http://www.treytrotter.com for additional information. 

Listen Listen Listen...The Key to Effective Communication (Part 2 of 3)

In all my years of practicing marriage and family therapy, I have never had a client complain of their partner listening too much;  "He listens all the time!  I can't get a word in edge-wise!"  Or, "She never talks to me, all she does is listen effectively!"  Therapists just don't hear that sort of thing...

Clients don't complain of their partner  talking too much like they complain of not feeling heard.  In my previous article, "Talk Talk Talk The Problem with Communication Is...," I identified the most common problem I've encountered with communication difficulties, the absence of listening.

So how do you listen effectively?  Basically, if you can remember three steps, you will be on your way to becoming a good listener!

The first step is to get ready to listen.  We get very busy in our lives and sometimes forget to be present in our relationships.  So the next time your children or your partner want to share something with you, put down the newspaper or the sponge, make eye contact with them, and get ready to listen.  If what you're doing is too important to stop, then let them know that what they have to say is important and that you will be ready to listen to them once you finish your task.  Then do it.

The second step is to make good eye contact.  Have you ever tried telling someone some big news and they keep looking at the clock?  You know how frustrating that can be.  When you make good eye contact with the person who is speaking, you Increase your odds that you will have a successful conversation.  You are more likely to be present in the conversation you're having.  And, good eye contact will also give the person who is speaking the message that you are focused and what they are saying is important.

The third step is to actively listen without interrupting.  After the speaker completes the point, repeat back (in your own words) what you heard the speaker say.  What can make this difficult?  Sometimes you may get excited or offended by what you are hearing.  Either of these scenarios may cause you to experience a very strong emotion and feel the urgency to talk or to defend yourself.  You must resist this urgency.  However, if you suspect you're going to be discussing hot topics ahead of time, let the other person know that you're going to grab a pen and paper so that if you need to you can write down any urgent points that come up.  Remember, however, after you write down your point you must quickly return your focus back to the conversation.

If you want to take listening to the next level, you can ask probing and clarifying questions to really let the speaker know your are getting it.  Probing questions are questions that you can ask in order to get additional information.  Clarifying questions are questions that you can ask in order to clear up any confusion you may have over what the speaker has said.

In my next post, "I Can't Hear You!!!  What to do With Defensiveness During an Argument (Part 3 of 3)", I will address how to handle defensiveness when you are listening.  Keep this in mind.  You only need to remember 3 small steps that will have a huge impact on your relationships.  Get ready to listen, make good eye contact, and use active listening skills.

Ms. Trotter is a Licensed Marital and Family Therapist in private practice.  She has been conducting therapy with children, adolescents, teens, families, individuals, and couples since 1995.  You may now see a therapist from the privacy of your own home if you have a web cam, and a laptop smart phone or tablet.  Ms. Trotter is accepting referrals for:

Marriage Counseling
Pre-Marital Counseling
Anger Management
Emotional Regulation
Stress
Anxiety
Depression
Couples' Issues Including Sexual Problems and Infidelity
Co-Parenting with Separating or Divorced Parents
Aging Issues
Infidelity
ADHD
Reconciliation Therapy
Family, Adolescents and Children's Issues
Communication Issues
Conflict Resolution Difficulties

Ms. Trotter also works with the courts, providing therapeutic support to those involved in a family court case. She has been trained in Family and Divorce Mediation 12 O.S. § 1825, and has specialized in Domestic Abuse and Child Custody Mediation pursuant to 43 O.S. § 107.3. Ms. Trotter is accepting referrals for:

Mediation
Parenting Coordination
Custody Evaluations
Limited Scope Visitation Evaluations
Supervised (Including Therapeutic), Monitored Visitation & Exchanges
Reconciliation Therapy for Estranged Parents & Children
Adoption Home Studies

Visit Ms. Trotter's website at http://www.treytrotter.com for additional information.

The Stuffers Vs. The Trigger Tempers... Part 1 of 2~ The Antidote toStuffing:

Are you a person who tends to stuff things when you get upset?  If so, you might be a "stuffer."  Or when upset, are you a person who is ready to fight at the drop of a hat?  Then you might have a "trigger temper."  

This first article is going to explain the "stuffer" and give stuffers the antidote to stuffing.  The second article in this series, "Taming Trigger Tempers," will offer suggestions for managing explosive tempers.

Stuffers are people that let things roll off their backs.  They seem to go with the flow and be pretty laid-back.  Then all of a sudden <<WHAM!!!>>  They blow up and all this stuff comes out that they didn't even know they were upset about.

Years ago, I was teaching an anger management class.  I asked each participant if they were a "stuffer" or if they had a "trigger temper."  Most of my students answered they are "stuffers."  This answer was surprising because when we think of people who have tempers we usually think of people who are "hot- heads."

I explained to my anger management class that the best antidote to stuffing is to learn assertiveness skills.  Assertiveness is the ability to respectfully, responsibly, and consistently stand up for yourself.  When I gave the following example of assertive communication in my anger management class, students looked at me in horror.  Imagine that one day your best friend came to you and started complaining about one of your other close friends.  In order to address this situation assertively you might say, "that person is one of my closest friends and if you have a problem  you need to go talk to that person.  Please stop talking to me about it."  (Come to think of it, the ladies of The Real Housewives of Orange County could learn a  thing or two about direct and assertive communication!)  

Anyway, many of my students would respond to my assertiveness example by emphatically saying, "I could never say that!"   When asked why, my students would respond that to do so would be rude, or that they were afraid to make their friend mad, or worse they feared they would lose the friendship altogether.  

So I asked my students what they would do If they did not address it and that friend kept complaining.  Most of my students replied they would rather stop hanging out with that friend than confront the situation. 

Coming off rude, making your friend mad, or losing your friendship are all real possibilities.  But think about this, however.  As Dr. Phil would say, until you "teach your friends how to treat you," you will continue to subject yourself to uncomfortable situations with complaining friends.  You can keep doing that, but by doing so you are supporting someone else's comfort level at the expense of your own.  And by not sharing your feelings you're actually being unfair to your friends by not giving them the opportunity to fix something that's wrong.

Whether you choose to continue stuffing or you choose to respectfully and responsibly take assertive steps to change the uncomfortable situations you find yourself in, you run the potential of losing friendships either by your choice or theirs...  

On the flip side of that, since you run the risk of losing a friend anyway, why not also run the risk of having a better friendship by being honest with your feelings?  Though initially uncomfortable, by addressing the situation you are actually creating an opportunity to live your life more honestly and comfortably.  You are demonstrating respect for your friend by entrusting your feelings to your friend.  You are creating an opportunity to take yourself out of an uncomfortable situation and uncomfortable situations in the future.  And you are creating an opportunity to possibly even deepen your friendships.  Which option will you choose?

Ms. Trotter is a Licensed Marital and Family Therapist in private practice in Tulsa & Ponca City, Oklahoma.  She conducts counseling with individuals, couples, children, adolescents, and families.  See a therapist from the privacy of your own home if you have a webcam, and a smartphone, laptop, or tablet. Visit her website at http://www.treytrotter.com for additional information. 

Yes & No: You Can't Have One Without the Other:

Are there people in your life you’d like to say no to?  Are you always saying yes even when you don’t mean to?  Read on to see how to say no and empower yourself...

"Won’t People Get Mad at Me if I say no?"

No.  Actually, it’s the opposite.  When you are intentional about when you say yes and when you say no, people will actually learn to trust you more.  They will learn you say what you mean and mean what you say.  You will also feel more in control of your time, energy, and ultimately your life. 

"How do I Say no?" 
You can say “no” to people and they can still feel heard, validated, and valued if you follow these steps: 

1. Be honest with yourself: Ask yourself a few questions:  Do I want to say yes or do I feel compelled to say yes?  What’s the risk if I say yes?  What’s the risk if I say no?  What are the consequences of either choice? 

2. Be honest with the person making the request:  You have the right to say no without giving an explanation.  Giving a long reason why your answer is “no,” does not change the reality of your response.  In fact the reason you explain your “no” is because you are trying to make yourself feel better for your response. 

3. Offer an alternative:  You can give a “soft” no by trying this:  “I can tell this is important to you.  Let’s talk about how we can make this work another time.” 

4. Get over the guilt:  Guilt implies intent. If you did not mean to hurt someone or to be mean to them, then you do not deserve to feel guilty.  Be respectful enough of the requestor to allow them to experience whatever emotion you saying “no” stirs up for them.

5. Take a Time-Out:  If you feel put on the spot, rather than over-committing take a “time-out” and think about your response.  Tell the person asking the question you will get back with them. 

Remember, whenever you say yes to something, you are saying no to something else.  What are you saying no to right now that you’d rather be saying yes to?

Ms. Trotter is a Licensed Marital & Family Therapist in private practice.  She has been conducting counseling with individuals, couples, children, adolescents, and families for approximately twenty years.  You can now see a therapist from the privacy of your own home if you have a webcam, smartphone, tablet, or computer.  Visit her website at http://www.treytrotter.com for additional information.